Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

• Strategic leadership: Develop and articulate a clear product strategy aligned with the company's overall goals and objectives.
• Team leadership & development: Manage and mentor a team of product managers, setting a high bar and providing guidance, feedback, and support to foster their professional growth. Promote a culture of collaboration, innovation, and accountability within the product team.
• Product development & execution: work closely with cross-functional teams to define product requirements, establish timelines, and ensure timely delivery of high-quality products. Monitor key performance metrics and customer feedback to iterate on existing products and drive continuous improvement.
• Collaboration & communication: Build strong relationships with key stakeholders across the organization, including executives, engineering teams, sales, marketing, and customer support. Communicate product updates, milestones, and challenges effectively to ensure alignment and support from all stakeholders. Collaborate with sales and marketing teams to develop go-to-market strategies, positioning, and messaging for product launches.
• Product Evangelism: Serve as a passionate advocate for your products, both internally and externally. Gather customer feedback and market insights to drive product enhancements and inform future roadmap decisions.
  

• Proven experience (8+ years) in product management, with a track record of successfully launching and managing products in a fast-paced environment.
• Prior experience in a managerial role.
• Strong leadership skills with the ability to inspire and motivate cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
• Strategic thinker with a data-driven approach to decision-making.