UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!

We're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape.

Essential Functions And Responsibilities

• Be an expert user of the product to ensure that we are delivering a world-class experience that is highly effective at addressing the needs of all the customers who rely on us
• Build and scale a world-class team of product managers and leaders, through whom you’ll define and execute on the strategic direction of UpKeep’s product development
• Effectively collaborate and build strategy with key partners and stakeholders throughout UpKeep, including leaders in Design, Engineering, Product Marketing and Customer Success, ensuring we continue to build excellent and innovative products that our customers love
• Deeply understand the strategic value and the market opportunity for UpKeep’s product offerings; leverage your expertise to define KPIs and growth plans for your organization
• Partner with the Customer Success team to understand what drives customer joy in your product area and ensure your team works to address customer concerns in a timely manner
• Define clear roles and responsibilities that ensure efficient decision-making, careful analysis of trade-offs, and a responsible balance of strategic business objectives, unique customer needs, operational necessities, and product quality
• Inspire and motivate the members of your team to do their lives’ best work, embodying UpKeep’s culture to ensure that Product Management is a welcoming, diverse, collaborative, and inclusive environment
  

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Experience

• Minimum of 12 years in senior product management leadership roles, including managing leaders, and recent experience in the B2B SaaS industry
  
  

KNOWLEDGE

• Previously built diverse, high-performing, global teams that successfully deliver and scale and organization
• Track record of scaling Product Management organizations and deep understanding of the organizational design and change management needed to lead through successful growth.
• Proven success as a partner and collaborator who prioritizes the success of the team over individual aspirations
• Entrepreneurial spirit, priding yourself on getting things done with a high level of quality
• Previous experience designing and building software products at scale
• Experience leading a global, fully remote team
  

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