athenahealth is a progressive, innovation-driven software product company. We partner with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We maintain a unique values-driven employee culture and offer a flexible work-life balance. As evidence of our rapid growth and industry leadership, we were acquired by the world’s leading private equity firm “Bain Capital” in 2021 for $17bn! and we have many new strategic product initiatives.

• Serve as Product Owner for scrum teams covering assigned product area
• Represent the customer for assigned product area, demonstrating responsibility for end-to-end customer journey and touchpoints
• Drive ongoing backlog allocations and prioritization of customer issues to solve within area of responsibility
• Partner with UX to research the problem space, identify the user needs, and conceptualize a solution
• Identify and frame user-centered problems effectively
• Define epics and user stories, clearly articulating business requirements and acceptance criteria for the problems we’re trying to solve - including UX/CX/Support requirements
• Partner with UX in UI/UX design development and partner with Engineering in the development of the features
• Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement – Requesting analyses to inform backlog
• Support fix and feature rollouts through alpha, beta and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications
• Partner with Product Management leaders to drive portfolio and product strategy
• Engage with Sales, CS, Product Knowledge, and other internal partner teams on customer issues, including understanding problems and impact and communicating product decisions and next steps

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• Bachelor’s Degree required; Degree in Business, Product or Computer Science preferred
• Understanding of healthcare / health IT environment preferred
• 8-10 years of product management experience
• Agile experience or certification a plus
• Demonstrated ability to distill complex problems and design effective and scalable solutions
• Demonstrated success at driving innovative results in a fast-paced environment and managing simultaneously competing priorities using analytic and quantitative capabilities
• Experience working with stakeholders in a business environment across global, cross-functional groups
• Excellent verbal and written communication skills