GreyLabs AI is a Call Center Speech Analytics Solution for Businesses. GreyLabs AI uses cutting-edge Generative AI to accurately derive insights from each customer conversation to create a delightful experience.

• Develop and execute the product roadmap, aligning with company goals and customer needs
• Collaborate with cross-functional teams (Engineering, Sales, Customer Success) to deliver product features and enhancements
• Conduct market research, customer interviews, and competitor analysis to inform product decisions
• Define and track key performance indicators (KPIs) to measure product success
• Work closely with the engineering team to ensure successful product development and deployment
• Develop business cases and proposals to support product initiatives
• Communicate product plans and results to stakeholders, including senior leadership and customers

• 4-7 years of experience in product management, preferably in B2B SaaS
• Bachelor's degree in Computer Science, Engineering, or related field from a top-tier engineering college in India
• Technical background with understanding of software development, data analytics, and cloud technologies
• Proven experience working with large enterprises and understanding their needs and pain points
• Excellent communication, collaboration, and project management skills
• Strong analytical and problem-solving skills, with ability to interpret data and make informed decisions
• Experience with Agile development methodologies and product development life cycles