Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

• Define and drive the product roadmap for Real-Time AI solutions for Agents and Supervisors with a focus on agent performance, coaching, and business outcomes
• Contribute to product strategy, lead requirements gathering, design, and agile development with cross-functional engineering teams
• Demonstrate Product ownership and initiative. Translate product vision into detailed requirements and user stories. Prioritize features and enhancements based on business value and feasibility
• Work closely with data scientists and machine learning engineers to develop, test, and deploy AI models
• Define requirements and success metrics for AI models and monitor the performance and accuracy of AI models, making adjustments as needed
• Analyze quantitative data and qualitative feedback to inform product decisions and roadmap priorities
• Collaborate with UX researchers on usability studies to enhance user satisfaction
• Partner with marketing, sales, and customer success teams on positioning, enablement, and driving adoption
• Evangelize real-time guidance capabilities internally and represent them with customers/prospects

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• Bachelor’s degree in Business, Computer Science, or related field (MBA preferred)
• 3+ years of experience in product management, preferably in B2B SaaS
• AI/ML, Gen AI product experience preferred
• Proven experience managing all aspects of a successful product throughout its lifecycle
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
• Ability to collaborate with cross-functional teams to define, design, and ship new features
• Excellent written and verbal communication skills
• Exceptional organizational and analytical skills
• Experience with agile development methodologies is a plus

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