One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place.
Your Responsibilities
The product strategy roadmap for key components of Tools and Services used by our BPOs
Understanding our servicing platform, core product, and operations sufficiently to proactively build solutions.
Working with Data Analytics and analyzing key inputs to determine how to prioritize enhancements to our products
Gathering requirements and writing technical specifications that will help us service our customers better
Working cross functionally with Operations, Data Science, Engineering, Risk, Compliance and other key stakeholders
Presenting to senior management key takeaways - how the product has performed, what changes we are making and why, and our strategic goals
Additional duties as assigned by your manager
Required Skills and Experience
10+ years of work experience, with a significant amount of time spent within an Operations, Customer Service, or Product organization, ideally in the Financial Services industry
An act-like-an-owner mentality. We have a bias toward taking action.
An obsession with solving problems for our customers
Strong communication skills
A desire to collaborate with, and work on, a world-class team
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