Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

• Lead the product strategy, roadmap, and execution for our speech technology solutions, including real-time speech-to-text engines, custom vocabulary models, and language support expansion.
• Manage relationships with ASR vendors and collaborate with cross-functional teams to ensure seamless integration and optimization of speech technologies.
• Drive the development of speech-driven machine learning and AI enrichments for analytics, enhancing the capabilities of our platform.
• Implement selective redaction features for each language to protect sensitive data in customer interactions.
• Collaborate with engineering, UX, marketing, sales, and customer success teams to deliver impactful features and ensure customer satisfaction.
• Analyze quantitative data and qualitative feedback to inform product decisions and prioritize roadmap initiatives.
• Evangelize our speech technology capabilities internally and externally, representing ObserveAI at industry events and with customers/prospects.

• Bachelor's degree in Business, Computer Science, or a related field (MBA preferred).
• 2-5 years of experience in product management, preferably in B2B SaaS, with a focus on speech recognition and machine learning technologies.
• Proven track record of managing all aspects of a successful product throughout its lifecycle.
• Solid technical background with an understanding of software development, web technologies, and AI/ML principles.
• Strong problem-solving skills and a hands-on approach to product management.
• Excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Exceptional organizational and analytical skills, with a keen eye for detail.
• Experience with agile development methodologies and cross-functional collaboration.