Freshworks (NASDAQ: FRSH) provides people-first AI service software to deliver exceptional customer and employee experiences. Trusted by 72,000+ organizations worldwide.

Take Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan, build, release, and measure success for an end to end modules.

Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly.

Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life.

Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work.

‍

• Master’s degree in computer science, engineering or equivalent practical experience with a strong technical foundation.
• 5+ years of experience as Product Manager  in a product-led company, ideally in enterprise software or data-intensive platforms
• Entrepreneurial mindset – self-starter, proactive, and able to operate with autonomy in a fast-paced, evolving environment
• Strong experience in AI/ML product build, with a proven ability to define, prioritize, and communicate ML requirements across large and complex systems.
• Ability to think from first principles and map data analytics needs to business and technical use cases.
• Experience in defining metrics and KPIs to support platform evolution and troubleshooting capabilities.
• Experience in front-facing customer calls and representing the product in external forums and webinars
• Comfortable working with technical teams, with a solid understanding of systems architecture, APIs, and backend infrastructure concepts.