At KFC India, we’re all about delivering epic taste and drool-worthy crunch. With over 1200 restaurants across the country, we serve up finger-lickin’ flavors that keep you coming back for more. Every meal is an unforgettable burst of taste.
Your Responsibilities
Analyze Voice of Customer and data from varied internal / external sources, competition and industry to identify problems and opportunities, emerging trends and areas for product and technology improvement and innovation.
Build and prioritize hypothesis and drive the right activities to validate / reject ideas and hypothesis. Conduct agile testing / experiments to ensure that we define and build what is right for the customer / business. Obsess over a customer centric design (storyboards, personas, prototyping) by working closely with multiple stakeholders and cross-functional teams..
For your areas of ownership, build a customer-obsessed product / technology strategy and execution roadmap - for the short term to get quick wins and for the mid-to-long term to ensure sustainable customer happiness and solid business impact by continuously improvising product proposition and relevance.
Develop detailed product requirements documents, user stories, sprint plans and milestones, and work collaboratively with internal teams and 3rd parties to determine appropriate development & release / rollout plans, the best implementation and deliver on quality and as per timelines.
Required Skills and Experience
Overall 8+ years, with at least 5-6 years in Product Management within QSR, Retail and Ecom.
MBA from a Tier 1 or Tier 2 institute.
Proven experience in engaging with senior leadership.
Passion around latest technologies (mobile apps, windows apps, AI, store technology) and have a keen eye and understanding of what makes a good mobile experience. Deep experience of building & launching AI products is a plus.
Obsession about customers - you place yourself in the position of your customers, feel their problems and are driven to design and make something amazing for them. You have driven user research and usability studies in the past.
Extremely data-driven and comfortable in doing number crunching and harnessing data to drive actionable insights. You are detail-oriented and look at all product funnels on a daily basis.