At Disney+ Hotstar, we're on a mission to deliver delightful experiences to our 500+ million customers across the globe. Our technology spans 25+ countries, with more on the horizon. The Customer Experience (CEX) team manages the entire customer journey, from signup to personalized content viewing on a wider range of consumer devices. Our fast and intuitive experiences cater to different user segments, including mobile, tablet, and living room viewers. Backed by distributed services, we innovate through experimentation and data-driven decisions.

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• Create and articulate data-backed hypothesis, build, validate, and learn by experimenting
• Translate abstract problem statements into clear requirements by identifying market headwinds and tailwinds
• Influence roadmaps within and beyond the functional area to contribute positively to the overall D+H ecosystem
• Foster collaboration with cross-functional teams and actively contribute to roadmaps and prioritization outside the domain
• Demonstrate agility in responding to external signals, enabling efficient roadmap reprioritization, and ensuring wide communication of implications
• Take ownership of assigned KPI that directly contributes to the Product Objectives and key results
• Become the go-to expert in the assigned functional area, driving strategic advancements through domain expertise, innovation, and business transformation
• Play an active role in team-building efforts and participate in hiring processes

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• Exhibit strong, clear communication with precise articulation and logical progression of thoughts
• Apply clear logical thinking, employing structured frameworks to address complex problems and ask relevant questions for better understanding
• Demonstrate a broad range of ideas and showcase clear prioritization, with a focus on the impact of decision
• Possess a data-driven mindset, leveraging metrics to draw meaningful insights and make informed product decisions
• Display a strong sense of user empathy, using structured problem-solving to address user pain points through hypothesis-building and solution-creation
• Benchmark competition and verify findings through experiments, ensuring high-quality standards for inclusion in the product roadmap
• Exhibit the ability to tackle vague problem statements with minimal supervision and take decisive action across the organization
• Foster a collaborative and respectful work environment, open to feedback and capable of mentoring junior PMs to success. Skilled at influencing without formal authority