Ferns N Petals is a leading company in the floral and gifting industry, dedicated to providing exceptional products and customer experiences. We pride ourselves on our innovation, customer-centric approach, and technology-driven solutions.

• Drive the strategy and execution of post-purchase and order fulfillment initiatives to enhance customer satisfaction and retention.
• Develop and implement innovative solutions for the order fulfillment journey, ensuring seamless and efficient processes.
• Lead projects aimed at improving customer engagement and loyalty, leveraging data-driven insights to enhance the overall customer experience.
• Collaborate with cross-functional teams, including technology, operations, and marketing, to ensure alignment and successful delivery of product goals.
• Identify and prioritize product features and enhancements based on customer feedback, business goals, and market trends.
• Monitor and analyze key performance indicators (KPIs) to measure the success of post-purchase initiatives and identify areas for improvement.
• Stay updated on industry trends and best practices related to order fulfillment and customer engagement, bringing fresh ideas and insights to the team.

• Proven experience in managing post-purchase and order fulfillment stages within companies that have in-house technology or captive centers.
• Expertise in the order fulfillment journey and customer engagement phases, with a focus on enhancing loyalty and customer satisfaction.
• Strong analytical skills, with the ability to leverage data to drive decision-making and continuous improvement.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Previous product management experience is a plus, but candidates with subject matter expertise in order fulfillment and customer engagement will be considered and trained on product management based on role fitment.
• Bachelor's degree /PGDBM in a relevant field; advanced degree or certification in product management is a plus.

Preferred Experience:

• Experience in D2C companies or a similar customer-centric domain.
• Familiarity with agile methodologies and project management tools.
• Strong understanding of the latest trends and technologies in order fulfillment and customer engagement.

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