As a part of Amazon Flex, Voice of Driver – Listening channel team, we are in a mission to relentlessly identify the pain-points of the drivers (World-Wide) across their life cycle by being eyes and ears throughout different in-take channels. These pain-points are identified, analyzed and insights are shared with product and other partner teams to drive systemic improvement in order to improve overall DP experience. In addition to that the team is also responsible for identification of egregious contacts in various listening channels , especially in unconventional channels like social media, and establish scalable mechanism to address and resolve such escalations.

• Define worldwide Amazon Flex DP experience roadmap and execution plan for ensuring we are able to drive improvements in expediting app bug identification and resolution that directly impacts DP experience
• Leveraging various deep dives, prioritise actions to improve app experience for DPs by building strategies for fast identification and resolution of tech bugs. You will be responsible for structuring the findings into a business case that supports the project plan, justify investment needs and defines the next steps.
• Lead and deliver innovative product/operational initiatives to drive step changes in improving our ability to analyze tech issues faster and in a more comprehensive manner, including but not limited to driving reporting channel improvements, blast radius identification, building bug validation and reproduction capabilities and close-looping with DPs.

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• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products
• Master's degree or equivalent
• 7+ years of product or program management, product marketing, business development or technology experience