Instacart

Senior Product Manager, Fulfillment

Mid-Level
Full-Time
US
Product

About 

Instacart

Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule.

Your Responsibilities

  • Customer fulfillment experience: Own the customer experience during and after the order is fulfilled. It includes order changes (replacements, refunds), delivery, notifications/live activities, cancelations/reschedules. It also includes pickup and customer experiences on white-labeled products.
  • Enterprise checkout: Own the vision, strategy and overall execution for our next generation in-store checkout experiences. Create and manage a checkout platform for multiple retailers to plug into. You’ll build a platform and introduce a customization layer to appeal to various retailer needs
  • Shopper transactions: Own the shopper experience powering in store transactions. Efficiently guide shoppers through checkout.

Required Skills and Experience

  • Bachelor's Degree in a technical discipline
  • 2+ years of experience in product management
  • Experience with end-to-end product delivery
  • Experience overseeing roadmap strategy and definition
  • Experience with feature delivery and tradeoffs of a product
  • Experience contributing to engineering discussions around technology decisions and strategy related to a product

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