Snapchat
Product Case Study
Describe:
- Snapchat's Stories feature allows users to post photos and videos that disappear after 24 hours, offering a temporary, casual way to share their daily life.
- Stories give users a platform to broadcast content to all their friends at once.
- It can also foster better engagement and connectivity among users.
Feature Goals:
- User Engagement: Encourage users to post and view stories frequently.
- Social Connectivity: Strengthen the social network on Snapchat.
- Content Creation: Drive the production of creative content on the platform.
User Journey:
- User creates a Story by taking a photo or video within the Snapchat app.
- User adds filters, text, or other creative elements to the Story.
- User posts the Story, making it visible to their friends for 24 hours.
- Friends view the Story, possibly responding with chat messages or emojis.
- User feels validated and connected by the responses to their Story.
Success Metrics:
- Is the feature discoverable? Measure the percentage of users who post a Story out of total Snapchat users.
- Are users using the feature as intended? Track the number of Stories posted per user per day.
- Is usage of the feature growing? Monitor the growth rate in the number of Stories posted over time.
- What is driving usage of the feature? Segment usage by user demographic characteristics and look at variations in use.