CRM is a system used to manage customer relationships and interactions to improve customer satisfaction and loyalty.

Customer relationship management (CRM) is a system used by product managers to manage customer relationships and interactions. It is designed to help businesses better understand their customers, build stronger relationships, and increase sales. CRM systems are used to store customer data, track customer interactions, and analyze customer behavior. This data can then be used to create targeted marketing campaigns, personalize customer service experiences, and improve the overall customer experience. Additionally, CRM systems can be used to automate processes such as lead generation, sales forecasting, and order fulfillment. By leveraging the power of CRM systems, product managers can gain valuable insights into their customers’ needs and preferences in order to create more effective products and services.

Here are some examples of CRM: 1. Salesforce: Salesforce is a cloud-based CRM platform that helps businesses manage customer relationships, track sales performance, and automate marketing activities. 2. Microsoft Dynamics 365: Microsoft Dynamics 365 is a comprehensive suite of CRM and ERP applications that help businesses manage customer relationships, automate processes, and gain insights into their operations. 3. Zoho CRM: Zoho CRM is an easy-to-use cloud-based CRM platform that helps businesses manage customer relationships, track sales performance, and automate marketing activities. 4. Oracle CX Cloud Suite: Oracle CX Cloud Suite is a comprehensive suite of cloud-based applications that help businesses manage customer relationships, automate processes, and gain insights into their operations. 5. HubSpot CRM: HubSpot CRM is a free cloud-based CRM platform that helps businesses manage customer relationships, track sales performance, and automate marketing activities.